Shipping policy

Shipping Policy

At HJ Designs & Co., we want your order to arrive safely and as smoothly as possible. Please review our shipping information below before placing your order.

Order Processing

Orders are processed after payment has been successfully received. Processing times may vary depending on product availability, supplier processing, order volume, weekends, holidays, or other factors outside of our control.

Once your order has been processed and shipped, you will receive a confirmation email with tracking information when available.

Shipping Times

Estimated shipping times may vary depending on the product, shipping destination, carrier, and supplier. Some items may ship separately if they are fulfilled from different locations.

Please note that shipping times are estimates only and are not guaranteed. Delays may occur due to carrier issues, holidays, weather, customs, incorrect shipping information, or other circumstances outside of our control.

Shipping Costs

Shipping costs are calculated at checkout unless otherwise stated. Any free shipping offers, discounts, or promotions will be applied according to the terms shown at checkout.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

HJ Designs & Co. is not responsible for orders delayed, lost, returned, or undeliverable due to incorrect or incomplete shipping addresses provided by the customer.

If you notice an error in your shipping address, please contact us as soon as possible at hjdesignsco@gmail.com. We cannot guarantee changes can be made once an order has been processed or shipped.

Lost, Stolen, or Delayed Packages

Once an order has been shipped and handed over to the shipping carrier, delivery is the responsibility of the carrier.

If your package is delayed, lost, stolen, or marked as delivered but not received, please contact the shipping carrier first using your tracking information. You may also contact us at hjdesignsco@gmail.com, and we will do our best to assist you.

HJ Designs & Co. is not responsible for stolen packages or packages marked as delivered by the carrier.

Multiple Shipments

Some orders may arrive in separate packages depending on the items ordered and fulfillment location. If your items arrive separately, you may receive more than one tracking number.

International Shipping

If international shipping is available, customers are responsible for any customs duties, taxes, import fees, or additional charges required by their country. These fees are not included in the product price or shipping cost unless stated otherwise.

HJ Designs & Co. is not responsible for delays caused by customs processing.